Chatbot-An Artificial Intelligence Feature embedded in Conversational Applications
Chatbot is a computer program that simulates human conversation through voice commands or text chats or both. Chatbot, short for chatterbot, is an artificial intelligence (AI) feature that can be embedded and used through any major messaging application.
There are a number of synonyms for chatbot, including "talkbot," "bot," "IM bot," "interactive agent" or "artificial conversation entity."
- Chatbots, also called chatterbots, is a form of artificial intelligence (AI) used in messaging apps.
- This tool helps add convenience for customers—they are automated programs that interact with customers like a human would and cost little to nothing to engage with.
- Chatbots tend to operate in one of two ways—either via machine learning or with set guidelines.
The progressive advance of technology has seen an increase in businesses moving from traditional to digital platforms to transact with consumers. Convenience through technology is being carried out by businesses by implementing AI techniques on their digital platforms. One AI technique that is growing in its application and use is chatbots. Some examples of chatbot technology are virtual assistants like Amazon's Alexa and Google Assistant, and messaging apps, such as WeChat and Facebook's Messenger. Chatbots attend to customers at all times of the day and week and are not limited by time or a physical location. This makes its implementation appealing to a lot of businesses that may not have the manpower or financial resources to keep employees working around the clock. Chatbots are convenient for providing customer service and support 24 hours a day, 7 days a week. They also free up phone lines and are far less expensive over the long run than hiring people to perform support. Using AI and natural language processing, chatbots are becoming better at understanding what customers want and providing the help they need. Companies also like chatbots because they can collect data about customer queries, response times, satisfaction, and so on.
Chatbots, however, are still limited. Even with natural language processing, they may not fully comprehend a customer's input and may provide incoherent answers. Many chatbots are also limited in the scope of queries that they are able to respond to. This may lead to frustration with a lack of emotion, sympathy, and personalization given fairly generic feedback. In addition to customer dissatisfaction with not reaching a human being, chatbots can be expensive to implement and maintain, especially if they must be customized and updated often.
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